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Knowledgebase : Cartwire
How does Cartwire support system work?
Posted by Administrator on 12 October 2017

Brand team requests support for existing issue or change in system through mail or support portal. Our support team analyses the request, places it in workflow, decides the priority and computes the ETA. ETA is communicated to brand team and once ticket is resolved, its status is conveyed to brand team. Once brand team confirms, ticket is marked closed in our support portal.